Returns of Fast Forward Academy educational materials are governed by our standard 30-day return policy. If for any reason you are unsatisfied with Fast Forward Academy, LLC educational materials, you may initiate a return for a full refund of the purchase price of the item(s). Shipping costs are not refundable. To qualify for the refund we must receive notice within 30 days of the date of purchase, along with a brief explanation of the reason for the return, your original receipt, and the product must have been purchased through FastForwardAcademy.com.
A Return Merchandise Authorization (RMA) form must accompany all eligible physical returns. If you purchased a product from another retailer you must contact them for any returns.
Returns of third-party products included as part of a promotion with Fast Forward Academy, LLC materials are governed by the specific terms of the offer. Unless otherwise specified, any included third-party products, such as a calculator or tablet, must be returned unopened in original packaging. If the third-party product(s) is in any other condition other than unopened in original packaging your return amount will NOT include the full retail price of that opened or used product and/or service.
Contact us to obtain an RMA form.
All returns must be sent to our corporate office with a RMA number assigned by a FFA representative. We are not responsible for lost mail and will not provide a refund if we do not receive your package. A package is considered received when it arrives in good order at our corporate office with an RMA number. We are not responsible for items shipped to any other location. For your protection, please send your package with delivery verification.
Our test preparation products are guaranteed to span multiple testing seasons. If you buy our course(s), you will not need to purchase study materials again for the same exam! We promise to support you with updated materials until you complete your exam(s) to become a CPA, EA, RTRP, or any other designation we supply.
If you do not complete the exam(s) in a single testing season, we provide updates online and in some cases summarize the changes that affect the exam you are taking. We find that only a small percentage of content changes from one testing season to the next (5 to 10%).
Each year, our online Study Bank, FastBook, FastPlay, and Practice Exams automatically update at the beginning of the new testing period. So our material is just as good next season if you need it. There is no need for you to purchase an update.
We have one last option and that is if you do need a new book next year, you can request one for $25. To qualify for a replacement book you must place your original order on our website or through a Fast Forward Academy authorized partner. If your product comes with our online intelligent textbook called the FastBook, we will keep that current so you may not ever need to purchase an updated study guide if it takes you longer than expected to pass the exam(s).
If you purchase our Enrolled Agent, Tax Preparer, or CPA materials and are unable to pass the Special Enrollment Exam, IRS Competency Exam, or CPA Exam on your first attempt, we will provide you with the following upon request:
Contact us for questions or to start a claim.
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