30 Day Money Back Guarantee

Returns of Fast Forward Academy educational materials are governed by our standard 30-day return policy. If for any reason you are unsatisfied with Fast Forward Academy, LLC educational materials, you may initiate a return for a full refund of the purchase price of the item(s). Shipping costs are not refundable. To qualify for the refund we must receive notice within 30 days of the date of purchase, along with a brief explanation of the reason for the return, your original receipt, and the product must have been purchased through FastForwardAcademy.com.

A Return Merchandise Authorization (RMA) form must accompany all eligible physical returns. If you purchased a product from another retailer you must contact them for any returns.

Returns of third-party products included as part of a promotion with Fast Forward Academy, LLC materials are governed by the specific terms of the offer.

Contact us to obtain an RMA form.

 

Multiple Testing Season Guarantee

Our test preparation products are guaranteed to span multiple testing seasons. If you buy our course(s), you will not need to purchase study materials again for the same exam! We promise to support you with updated materials until you complete your exam(s) to become an EA, RTRP, or any other designation we supply.

If you do not complete the exam(s) in a single testing season, we publish an update/summary to our study guides (via email & the Web) for anyone who purchased a study guide the prior year. Only a small percentage of content changes from one testing season to the next (5 to 10%) so it is not a lot of extra information. Our update will summarize new tax laws, changes to existing laws, and just about anything else you need to know for the new testing season.

Each year, our online Free Test Bank and Practice Exams automatically update at the beginning of the new testing period. So our material is just as good next season if you need it. There is no need for you to purchase an update.

We have one last option and that is if you do need a new book next year, you can request one for $25, but it shouldn't really be necessary. To qualify for a replacement book you must place your original order on our website or through a Fast Forward Academy authorized partner.

 

Certification Pass Guarantee

If you purchase our Enrolled Agent or Tax Preparer Study Guide and are unable to pass the Special Enrollment Exam or IRS Competency Exam on your first attempt, we will provide you with the following upon request:

1. A complete assessment and analysis of your exam results,
2. Personal assistance from a coach who will create a study plan and guide you on areas of weakness, and
3. Access to updated course materials for the new testing season (if needed) at no cost.

In order to qualify, you must forward your exam diagnostic results within 30 days of the exam date and the materials must have been purchased through FastForwardAcademy.com.

Contact us for questions or to start a claim.

 

Return Policy

All returns must be sent to our corporate office with a RMA number assigned by a FFA representative. We are not responsible for lost mail and will not provide a refund if we do not receive your package. A package is considered received when it arrives in good order at our corporate office with an RMA number. We are not responsible for items shipped to any other location. For your protection, please send your package with delivery verification.