Our Guarantees
Access and Updates UNTIL YOU PASS with our Multiple Testing Season Guarantee
When you purchase an exam preparation course directly from us you receive access to the course and all published updates to your electronic course materials so long as we offer the course and you are continuously engaged in the pursuit of your credential. Online updates occur automatically, at no cost to you. This guarantee does not apply to purchases where access is limited to a specified period that is disclosed on our website. In this instance, course access ends on the expiration date. Updates to physical course materials, such as paperback textbooks, are available at a substantial discount upon request.
30-Day Money Back Guarantee
If for any reason you are unsatisfied, you may request a full refund of any items purchased directly from us within 30-days of the date of initial purchase.
Our Policies
Return Policies
To qualify for a refund we must receive notice within 30 days of the date of initial purchase [“eligible return period”], along with a brief explanation of the reason for the return, and your original receipt. By requesting a refund you acknowledge that any future purchases of substantially similar educational materials are ineligible for a refund under this policy.
If your return includes a book, or other physical merchandise, you must contact us for a Return Merchandise Authorization (RMA) number. Returned merchandise must include your RMA number, assigned to the return by a Fast Forward Academy representative. All physical returns must arrive at our corporate office, located at 3670 Maguire Blvd, Ste 110, Orlando, FL 32803. A package is considered received when it arrives in good order at our corporate office with an RMA number. Physical merchandise must arrive in good condition at our corporate office within 2 weeks of RMA issuance. Textbooks must arrive with all pages intact and in the original binding. We are not responsible for lost mail. For your protection, please send your package with delivery verification. We deduct the full retail price of any physical merchandise we do not receive from the refund amount. The full retail price of the merchandise does not include any discounts or promotions.
Returns of third-party merchandise included as part of a promotion with Fast Forward Academy educational materials are governed by the specific terms of the offer. Unless otherwise specified, any included third-party products, such as a calculator or tablet, must be returned unopened in original packaging. If the third-party product(s) is in any other condition other than unopened in original packaging your return amount will NOT include the full retail price of that opened or used product and/or service.
If you return books or other physical merchandise that originally shipped to a destination outside the United States we will deduct a restocking fee from the amount of your refund. The amount of this fee is the greater of 10% of the order value, or $50.
If you purchase our learning materials from a source other than Fast Forward Academy, you should contact that retailer directly for any returns, as this policy does not apply to purchases from outside vendors or suppliers. Shipping costs are not refundable.
We may deny any return or exchange if it fails to meet our return policy criteria. Refunds for Continuing Education/Annual Filing Season Program purchases will be prorated based on the number of credit hours completed.
Contact us to obtain an RMA number.
Shipping Policy
Fast Forward Academy products are handled by top shipping carriers to ensure your order gets to you on time. Shipments generally leave our fulfillment center within one business day of placing your order. Shipping charges and available service will vary based on package weight and country of destination. You can see our shipping rates in your shopping cart before placing your order.
International Shipments
Items shipped to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Fast Forward Academy cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Depending on your country, please expect 2-4 weeks as an estimate of delivery for international orders. Keep in mind, that you can access the electronic textbook immediately after purchase, along with all of our other online tools. You can view our international shipping rates in your shopping cart.
Shipping charges and available service will vary based on package weight and country of destination.
Financed Orders
Financed purchases utilizing Affirm are subject to all Fast Forward Academy policies, in addition to the agreed upon policies provided by Affirm during the checkout process. Employees of Fast Forward Academy do not have access to Affirm account information, are not able to provide support on any questions or concerns pertaining to Affirm payments, and cannot provide any information regarding the approval/denial of financing through Affirm. For questions regarding your Affirm account, loan repayments, or the approval/denial of financing through Affirm, please contact [email protected]
