30-Day Money Back Guarantee
If you purchase educational materials directly from us, or on the fastforwardacademy.com website, your purchase is
covered by our 30-day return policy. If for any reason you are unsatisfied with your purchase, you may request a
refund of any item(s) purchased within the eligible return period. We may deny any return or exchange if it fails to
meet our return policy criteria.
Multiple Testing Season Guarantee
If you purchase an exam preparation course from us, you can feel confident in knowing that you don’t need to pay
for the same course again if it takes you longer than expected to pass the exam.
We update our educational materials each year to adjust for changing rules and test specifications. In most years,
a relatively small percentage of content changes from one testing season to the next (5%), and some exam parts might
not change at all. We provide updates at no cost to the electronic textbook (FastBook), and all questions in the
Study Bank, and Practice Exams. You receive updates electronically, so you will not receive new physical books. When
the new test season begins, all changes appear automatically in your online study tools. You have access to these
updates so long as you continue to pursue your credential.
Certification Pass Guarantee
If you purchase our Exam Preparation Course materials and are unable to pass the related examination on your first
attempt, we will provide you with the following upon request:
- A complete assessment and analysis of your exam results, and
- Personal assistance from a coach who will create a study plan and guide you on areas of weakness.
In order to qualify, you must forward your exam diagnostic results within 30 days of the exam date and the
materials must have been purchased through FastForwardAcademy.com.
Contact us for questions or to start a claim.