If you purchase an exam preparation course from us, you can feel confident in knowing that you don’t need to pay for the same course again if it takes you longer than expected to pass the exam.
We update our educational materials each year to adjust for changing rules and test specifications. In most years, a relatively small percentage of content changes from one testing season to the next (5%), and some exam parts might not change at all. We provide updates at no cost to the electronic textbook, and all questions in the Study Bank, and Practice Exams. You receive updates electronically, so you will not receive new physical books. When the new test season begins, all changes appear automatically in your online study tools. You have access to these updates so long as you continue to pursue your credential.
If you purchase educational materials directly from us, or on the fastforwardacademy.com website, your purchase is covered by our 30-day return policy. If for any reason you are unsatisfied with your purchase, you may request a refund of any item(s) purchased within the eligible return period. We may deny any return or exchange if it fails to meet our return policy criteria.
If you purchase our Exam Preparation Course materials and are unable to pass the related examination on your first attempt, we will provide you with the following upon request:
In order to qualify, you must forward your exam diagnostic results within 30 days of the exam date and the materials must have been purchased through FastForwardAcademy.com.
Contact us for questions or to start a claim.
To qualify for a refund we must receive notice within 30 days of the date of initial purchase [“eligible return period”], along with a brief explanation of the reason for the return, and your original receipt.
If your return includes a book, or other physical merchandise, you must contact us for a Return Merchandise Authorization (RMA) number. Returned merchandise must include your RMA number, assigned to the return by a Fast Forward Academy representative. All physical returns must arrive at our corporate office, located at 3670 Maguire Blvd, Ste 110, Orlando, FL 32803. A package is considered received when it arrives in good order at our corporate office with an RMA number. Printed textbooks must be received in good condition with all pages intact and in the original binding for any part of your purchase to qualify for a refund or exchange. We are not responsible for lost mail. For your protection, please send your package with delivery verification. We deduct the full retail price of any physical merchandise we do not receive from the refund amount. The full retail price of the merchandise does not include any discounts or promotions.
Returns of third-party merchandise included as part of a promotion with Fast Forward Academy educational materials are governed by the specific terms of the offer. Unless otherwise specified, any included third-party products, such as a calculator or tablet, must be returned unopened in original packaging. If the third-party product(s) is in any other condition other than unopened in original packaging your return amount will NOT include the full retail price of that opened or used product and/or service.
If you return books or other physical merchandise that originally shipped to a destination outside the United States we will deduct a restocking fee from the amount of your refund. The amount of this fee is the greater of 10% of the order value, or $50.
If you purchase our learning materials from a source other than Fast Forward Academy, you should contact that retailer directly for any returns, as this policy does not apply to purchases from outside vendors or suppliers. Shipping costs are not refundable.
Contact us to obtain an RMA number.
Fast Forward Academy products are handled by top shipping carriers to ensure your order gets to you on time. Shipments generally leave our fulfillment center within one business day of placing your order. Qualifying orders for US destinations receive free standard shipping, arriving at your doorstep within 3 to 6 business days of shipment. Otherwise we provide 2-day shipping for $11.90. If you require expedited delivery to US destinations, we can provide overnight service for an additional fee of $20.90. Shipping charges and available service will vary based on package weight and country of destination. You can see our shipping rates in your shopping cart before placing your order.
Items shipped to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Fast Forward Academy cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Depending on your country, please expect 2-4 weeks as an estimate of delivery for international orders. Keep in mind, that you can access the electronic textbook immediately after purchase, along with all of our other online tools. You can view our international shipping rates in your shopping cart.
Our international rate for standard service is $40.90 for most countries. The standard rate for a shipment to Canada or Mexico is $16.90.
Financed purchases utilizing Affirm are subject to all Fast Forward Academy policies, in addition to the agreed upon policies provided by Affirm during the checkout process. Employees of Fast Forward Academy do not have access to Affirm account information, are not able to provide support on any questions or concerns pertaining to Affirm payments, and cannot provide any information regarding the approval/denial of financing through Affirm. For questions regarding your Affirm account, loan repayments, or the approval/denial of financing through Affirm, please contact [email protected]
Last Modified: July 24, 2017
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, PTIN or other details to help you with your experience.
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services (e.g., learning tools, automatic login, and course certificate generation) will not function properly. However, you can still place orders over the telephone by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We don't honor do not track signals when a Do Not Track (DNT) browser mechanism is in place as it would degrade the user experience, and prevent certain site tools from working. Cookies are required for the features of our learning platform to operate properly.
It's also important to note that we allow third party behavioral tracking. Doing so allows us to provide you with personalized offers relevant to your interests.
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. Our Website is not intended for children under the age of 13 and we do not specifically market to children under 13. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
We will notify the users via email within 7 business days. We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email.
This agreement is in effect as of July 24, 2017.
We reserve the right to change this User Agreement from time to time without notice and in our sole discretion. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions. However, any changes to the dispute resolution provisions set out in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice before the date the change is posted on the Website.
You understand that:
We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools (“User Contributions”), which means that if you choose to use these tools to submit any type of User Contributions to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting User Contributions or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
Any User Contribution you post to the site will be considered non-confidential and non-proprietary. We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
You agree to indemnify and hold harmless Fast Forward Academy, LLC and its affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
You agree not to use the Website:
You also agree not to:
By using our website, you understand and agree that all Resources we provide are "as is" and "as available". THIS MEANS THAT WE DO NOT REPRESENT OR WARRANT TO YOU THAT: THE USE OF OUR RESOURCES WILL MEET YOUR NEEDS OR REQUIREMENTS; OR THE USE OF OUR RESOURCES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERRORS; OR THE INFORMATION OBTAINED BY USING OUR RESOURCES WILL BE ACCURATE OR RELIABLE; OR THAT ANY DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY RESOURCES WE PROVIDE WILL BE REPAIRED OR CORRECTED.
TO THE FULLEST EXTENT PROVIED BY LAW, ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR RESOURCES IS DONE AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR OTHER DEVICES FOR ANY LOSS OF DATA THAT MAY RESULT FROM THE DOWNLOAD OF SUCH CONTENT.
6. No information or advice, whether expressed, implied, oral or written, obtained by you from Fast Forward Academy, LLC or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
We inform you that, to the extent any advice relating to a Federal tax issue is contained on this website, or in a communication from us, it was not written or intended to be used, and cannot be used, for the purpose of (a) avoiding any tax related penalties that may be imposed on you or any other person under the Internal Revenue Code, or (b) promoting, marketing or recommending to another person any transaction or matter addressed in this communication.
Fast Forward Academy, LLC WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY LOSS OR DAMAGES WHICH MAY BE INCURRED BY YOU AS A RESULT OF USING OUR RESOURCES, OR AS A RESULT OF ANY CHANGES, DATA LOSS OR CORRUPTION, CANCELLATION, LOSS OF ACCESS, OR DOWNTIME TO THE FULL EXTENT THAT APPLICABLE LIMITATION OF LIABILITY LAWS APPLY. YOU EXPRESSLY UNDERSTAND AND AGREE THAT ANY CLAIM AGAINST US SHALL BE LIMITED TO THE AMOUNT YOU PAID Fast Forward Academy, LLC, IF ANY, FOR USE OF PRODUCTS AND/OR SERVICES OUT OF WHICH LIABILITY AROSE.
All content and materials available on fastforwardacademy.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Fast Forward Academy, LLC, its licensors, or other providers, and are protected by applicable copyright, trademark law, patents, trade secret, and other intellectual property and proprietary rights. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Fast Forward Academy, LLC. You may use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:
You must not:
If you wish to make any use of material on the Website other than that set out in this section, please address your request to: [email protected]
Fast Forward Academy, LLC, fastforwardacademy.com, the Website logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such trademarks without the prior written permission of Fast Forward Academy, LLC. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.
If you believe that any User Contributions violate your copyright, please see our Copyright Policy for instructions on sending us a notice of copyright infringement. We have adopted a policy to terminate the user accounts of repeat infringers.
You agree that we have the right to:
We have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS Fast Forward Academy, LLC (THE COMPANY [AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS] FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER LAW ENFORCEMENT AUTHORITIES OR US.
Notwithstanding the foregoing, you understand that we do not review all material before it is posted on the Website and we do not ensure prompt removal of objectionable material after it has been posted. ACCORDINGLY, WE ASSUME NO LIABILITY FOR ANY ACTION OR INACTION REGARDING TRANSMISSIONS, COMMUNICATIONS, OR CONTENT PROVIDED BY ANY USER OR THIRD PARTY. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
This website is controlled by Fast Forward Academy, LLC from our offices located in Orange County, Florida, United States. It can be accessed by most countries around the world. As each country has laws that may differ from those of Florida, by accessing our website, you agree that Florida law, will apply to all matters relating to the use of this website and the purchase of any products or services through this site without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods.
Furthermore, any action to enforce this User Agreement shall be brought exclusively in the federal or state courts located Orange County, Florida, United States. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy in the manner and by the means set out therein.
We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from this site (the "Website") infringe your copyright, you may request removal of those materials (or access to them) from the Website by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice") must include substantially the following:
Our designated Copyright Agent to receive DMCA Notices is:
If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.
Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.
If you believe that material you posted on the Website was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a "Counter-Notice") by submitting written notification to our copyright agent (identified below). Pursuant to the DMCA, the Counter-Notice must include substantially the following:
Completed Counter-Notices should be sent to:
The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.
Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.]
It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.